Warranty

We stand behind the quality of our product and workmanship

  • All Kapten Boat Collars, on boats up to 5 metres in length, come with a 24 month "replace or repair" manufacturer's warranty, which covers any faults of product material (Collar) and/or fixings supplied by Kapten.
    • Boats over 5m are not covered by warranty, but have Kapten's ongoing support.
    • Commercial boats are covered with a 6 month warranty.
    • After the warranty period ends, if further hardware is needed etc, these are provided at retail price.
  • If a boat is found to have deviated from KBC's provided fitting instructions and/or used different materials supplied by KBC, without prior consent and approval in writing from Kapten Boat Collars, this may result in a voided Manufacturer's Warranty.
  • For boats eligible for the Manufacturer's Warranty, they must also abide by the Builders Plate recommendations and not overpower or overload their boats, or use their boats outside the norm for that boat design. eg, taking a 3m flat nose punt offshore.
  • A customer claiming a faulty Collar, whether it has been used or not, must provide evidence that the Collar was fitted to Kapten's guidelines & instructions, and been maintained correctly since purchase. Evidence must be provided by photos or the boat brought back to Kapten at Chatsworth if fitted by KBC).
  • Kapten will do all they can to repair a fault, including free labour & hardware, postage of additional hardware (if not nearby), emailing detailed instructions (if needed) & providing ongoing support.
  • According to Fair Trading guidelines, the product must be beyond repair before replacement is granted.
  • If replacement is needed, any prior cost of fitting or postage is not covered by the replacement of the Collar. Only the Collar is replaced free of charge when covered by warranty.
    • Before shipping a replacement Collar, the old Collar must be removed from the boat, left as is, and carefully wrapped for transport, with either cardboard, tarpaulin or bubble wrap.
    • KBC can help the customer arrange collection, but the owner/customer is to pay for the return postage (if needed) prior to the replacement Collar being sent.
    • The alleged faulty/damaged Collar will then be inspected by KBC and if evidence is found that the Collar was not installed as instructed, or the Collar was modified without checking with or gaining approval from KBC, KBC have the right to refuse full refund &/or replace the Collar free of charge.
      • If this is the case, the customer may be required to pay a percentage of the replacement Collar, and take responsibility for the improper installation/modification on the first Collar.
  • Boat owners are responsible for any damage caused to a boat or Kapten Boat Collar due to neglect of basic maintenance or reckless use of boat.
    • Recklessness includes overpowering a boat beyond the Builders Plate, or the standard outboard for the same size & aged boat, and using the boat in conditions that exceed the strength and capability of the boat, such as using a 3.6m flat nose punt offshore.

Kapten installed Collars;

  • Kapten Boat Collars that are fitted by Kapten (in Chatsworth, Queensland) have a 24 month "repair or replace" fitting warranty, which covers any faults caused by a lack of quality workmanship.
  • It is the responsibility of the boat owner to return the boat to Chatsworth, 4570, for repair.
  • If Collar exceeds the warranty cover (including 5m+) labour is charged at $100/hr + GST & any hardware etc used is provided at retail price.

Third party installation;

  • Owners that get their Kapten Boat Collars fitted by a third party, such as their local marine dealer, are recommended to ask for a fitting warranty by the independent fitter.
  • Any and all 3rd party installer that Kapten recommends to customers are independent fitters and have not been trained by Kapten, unless otherwise stated.
    • These fitters are qualified professionals in the marine field with more than enough experience to understand the fitting requirements.
  • The boat owner is responsible for accepting a 3rd party to install their Collar.
  • If fitted by a 3rd party, and a fault occurs, the boat owner is welcome to call Kapten for advice, but is recommended to return to the fitter first, for them to either repair, replace or conduct maintenance.

TRANSPORT POLICIES & PROCEDURES:

  1. Each box/item sent is covered by Kapten Boat Collar's own Transport Insurance.
    1. Within Australia maximum payout $900 AUD.
    2. Outside Australia, maximum payout $700 AUD.
  2. The customer is able to request a refund of their money at anytime before postage. But once the item has been posted (collected by transport company & no longer under KBC ownership), it becomes the property of the owner.
    1. if the recipient still wishes a refund, they must notify KBC immediately.
    2. KBC will post a return Connote sticker and arrange recollection of the box - if the box cannot be turned around & delivered back to KBC mid-transit. The customer is to follow instructions and return the item in the same condition. The customer must NOT open the box.
      1. if the customer opens the box, the goods become the responsibility of the owner and are not refundable.
  3. Kapten Boat Collar are in no way responsible for the items being delayed or damaged during transport, but strive to ensure the items are securely & strongly packaged, and will work with the customer & the transport company if an item is waylaid or received as damaged upon delivery.
  4. If the item is delayed during delivery, the customer is urged to either report the delay to Kapten Boat Collar (ideally as soon as possible), or make enquiries themselves & then alert KBC to the delay. KBC will then endevour to work with the transport company and get the item delivered ASAP. KBC will also keep the customer up-to-date with all progress.
  5. If the item has taken more than 3 weeks* (21 days*) past the average time allocated for delivery, KBC will consider numeracy compensation to the customer (maximum of 50% of transport paid), in regards to the below:
    1. KBC's procedure is to email the recipient the connote tracking number of their parcel & include an average time-frame* for delivery to the major cities. If the recipient is outside these areas (e.g. rural areas) a further few days* is required to allow for delivery.
    2. If the item is a minimum of 5 days* late from the longest estimated time-frame, the recipient must notify KBC of the item's delay, so KBC can make enquiries ASAP.
  6. If the item is reported as 'not located or not found', and efforts have been made to locate the item, and yet the time reaches 3 weeks late (21 days* from latest expectation date of delivery/receival), KBC will create a new shipment, depending on stock availability. The Collar will be assembled & shipped, free of charge, and the earlier box/parcel will be returned to sender (if/when found).
  7. If the first box arrives/is delivered to the customer while the second box is still in transit, the customer must alert KBC immediately. KBC will then get the second box redirected back to them, at no cost to the customer.
  8. For all boxes that arrive more than 3 weeks past their estimated delivery date, KBC will refund the customer 50% of the original transport fee/amount paid within 2 weeks of customer receiving the Collar &/or parcel.
    1. Customer must have contacted KBC at or before 5 days late mark, to claim the 50% transport refund.

*not including public holidays.

If you have any questions or concerns, please contact us to discuss. (07) 5481 6133.