Warranty We stand behind the quality of our product and workmanship All Kapten Boat Collars, on boats up to 5 metres in length, come with a 24 month "replace or repair" manufacturer's warranty, which covers any faults of product material (Collar) and/or fixings supplied by Kapten. Boats over 5m are not covered by warranty, but have Kapten's ongoing support. Commercial boats are covered with a 6 month warranty. After the warranty period, if further hardware is needed etc, these are provided at retail price. Any deviation from fitting instructions and materials supplied by Kapten Boat Collars, without prior consent and approval in writing from Kapten Boat Collars, may result in a voided Manufacturer's Warranty. A claim about a faulty Collar that has been used, must provide evidence that the Collar was fitted to Kapten's guidelines and maintained correctly (via photos or with the boat brought to Kapten at Nambour). Kapten will do all they can to repair a fault, including postage of additional hardware, emailing detailed instructions (if needed) & providing ongoing support. Abiding by Fair Trading, the product must be beyond repair before replacement is granted. If replacement is needed, any prior cost of fitting or postage is not covered by the replacement of the Collar. Only the Collar is replaced free of charge when covered by warranty. The owner must pay for postage (if needed) prior to the replacement Collar being sent. Boat owners are responsible for any damage caused to a boat or Kapten Boat Collar due to neglect of basic maintenance or reckless use of boat. Kapten installed Collars; Kapten Boat Collars that are fitted by Kapten (in Nambour, Queensland) have a 24 month "replace or repair" fitting warranty, which covers any faults caused by a lack of quality workmanship (such as a screw not reaching a plate). It is the responsibility of the boat owner to return the boat to Nambour for repair. If Collar is outside of warranty cover (including 5m+) labour is charged at $80/hr & any hardware etc used is provided at retail price. Third party installation; Owners that get their Kapten Boat Collars fitted by a third party are recommended to ask for a fitting warranty by the independent fitter. Any 3rd party installer that Kapten recommends to customers are independent fitters and have not been trained by Kapten, unless otherwise stated. These fitters are qualified professionals in the marine field with more than enough experience to understand the fitting requirements. The boat owner is responsible for accepting a 3rd party to install their Collar. If fitted by a 3rd party, and a fault occurs, the boat owner is welcome to call Kapten for advice, but is recommended to return to the fitter first, for them to either repair, replace or conduct maintenance. TRANSPORT POLICIES & PROCEDURES: Each box/item sent is covered by Kapten Boat Collar's own Transport Insurance. Within Australia maximum payout $900 AUD. Outside Australia, maximum payout $700 AUD. The customer is able to request a refund of their money at anytime before postage. But once the item has been posted (collected by transport company & no longer under KBC ownership), it becomes the property of the owner. if the recipient still wishes a refund, they must notify KBC immediately. KBC will post a return Connote sticker and arrange recollection of the box - if the box cannot be turned around & delivered back to KBC mid-transit. The customer is to follow instructions and return the item in the same condition. The customer must NOT open the box. if the customer opens the box, the goods become the responsibility of the owner and are not refundable. Kapten Boat Collar are in no way responsible for the items being delayed or damaged during transport, but strive to ensure the items are securely & strongly packaged, and will work with the customer & the transport company if an item is waylaid or received as damaged upon delivery. If the item is delayed during delivery, the customer is urged to either report the delay to Kapten Boat Collar (ideally as soon as possible), or make enquiries themselves & then alert KBC to the delay. KBC will then endevour to work with the transport company and get the item delivered ASAP. KBC will also keep the customer up-to-date with all progress. If the item has taken more than 3 weeks* (21 days*) past the average time allocated for delivery, before it was delivered, KBC is willing to consider compensation to the customer (maximum of 50% of transport paid), in regards to the below: KBC's procedure is to email the recipient the connote tracking number of their parcel & average time-frame* for delivery to the major cities. If the recipient is outside these areas (e.g. rural areas) a further few days* is required to allow for delivery. If the item isn't delivered within 5 days* of the estimated time-frame, the recipient must notify KBC of the item's delay, so KBC can make enquiries ASAP. If the item is reported as 'not located or not found', and efforts have been made to locate the item, and yet the time reaches 4 weeks late (28 days* from date first sent), a new shipment will be assembled & shipped, free of charge, and the earlier box/parcel will be returned to sender (if/when found). 50% of the original transport fee/amount paid will be refunded by Kapten Boat Collar to customer, within 2 weeks of customer receiving the Collar &/or parcel. *not including public holidays. If you have any questions or concerns, please contact us to discuss. (07) 5441 3636.