Warranty We stand behind the quality of our product and workmanship All Kapten Boat Collars, on boats up to 5 metres in length, come with a 24 month "replace or repair" manufacturer's warranty, which covers any faults of product material (Collar) and/or fixings supplied by Kapten. Boats over 5m are not covered by warranty, but have Kapten's ongoing support. Commercial boats are covered with a 6 month warranty. After the warranty period, if further hardware is needed etc, these are provided at retail price. Any deviation from fitting instructions and materials supplied by Kapten Boat Collars, without prior consent and approval in writing from Kapten Boat Collars, may result in a voided Manufacturer's Warranty. A claim about a faulty Collar that has been used, must provide evidence that the Collar was fitted to Kapten's guidelines and maintained correctly (via photos or with the boat brought to Kapten at Nambour). Kapten will do all they can to repair a fault, including postage of additional hardware, emailing detailed instructions (if needed) & providing ongoing support. Abiding by Fair Trading, the product must be beyond repair before replacement is granted. If replacement is needed, any prior cost of fitting or postage is not covered by the replacement of the Collar. Only the Collar is replaced free of charge when covered by warranty. The owner must pay for postage (if needed) prior to the replacement Collar being sent. Boat owners are responsible for any damage caused to a boat or Kapten Boat Collar due to neglect of basic maintenance or reckless use of boat. Kapten installed Collars; Kapten Boat Collars that are fitted by Kapten (in Nambour, Queensland) have a 24 month "replace or repair" fitting warranty, which covers any faults caused by a lack of quality workmanship (such as a screw not reaching a plate). It is the responsibility of the boat owner to return the boat to Nambour for repair. If Collar is outside of warranty cover (including 5m+) labour is charged at $80/hr & any hardware etc used is provided at retail price. Third party installation; Owners that get their Kapten Boat Collars fitted by a third party are recommended to ask for a fitting warranty by the independent fitter. Any 3rd party installer that Kapten recommends to customers are independent fitters and have not been trained by Kapten, unless otherwise stated. These fitters are qualified professionals in the marine field with more than enough experience to understand the fitting requirements. The boat owner is responsible for accepting a 3rd party to install their Collar. If fitted by a 3rd party, and a fault occurs, the boat owner is welcome to call Kapten for advice, but is recommended to return to the fitter first, for them to either repair, replace or conduct maintenance. TRANSPORT POLICIES & PROCEDURES: Each box/item sent is covered by Kapten Boat Collar's own Transport Insurance. Within Australia maximum payout $900 AUD. Outside Australia, maximum payout $700 AUD. Kapten Boat Collar is not responsible for the items being delayed or damaged upon arrival, but strive to ensure the items are securely & strongly packaged, and will work with the customer & the transport company if an item is waylaid. If the item is delayed in delivery, the customer must either report the delayed box to Kapten Boat Collar (ideally as soon as possible), or make enquiries themselves & then alert KBC to the delay. The customer can negotiate with KBC for compensation for the late delivery if the delivery has taken 3 weeks (21 days) more than the average time allocated. To claim for compensation, the item must be reported 'late' within 3 days of the item surpassing the estimated delivery date. If the item reaches 4 weeks late (28 days from date first sent), and has still not been found, a new shipment will be assembled & shipped, free of charge, and the earlier box/parcel will be returned to sender (if/when found). The original transport fee/amount paid will be refunded by Kapten Boat Collar to customer, within 1 month of customer receiving the goods. If you have any questions or concerns, please contact us to discuss. (07) 5441 3636.